Frequently Asked Questions

Everything you need to know about Pelo, shipping, and returns.

All Pelo orders ship from our warehouse. Standard delivery takes 7 business days due to demand. International orders typically take 7-14 business days. You will receive a tracking number via email once your order ships.

Pelo uses dual-action static-charged bristles to lift and trap pet hair from fabric surfaces. Simply rub the brush back and forth. Hair lifts from the fabric and rolls into easy-to-remove strips. No power, no refills, no batteries needed.

Yes. Vacuums work well on surface-level debris, but Pelo bristles reach deeper into fabric fibers to pull out embedded fur, dander, and allergens that vacuums leave behind. The 24cm brush surface covers a large area with each swipe for faster cleaning.

Pelo removes fur, dander, and allergens trapped in your furniture, bedding, and clothing. Regular use can help reduce household allergens and lessen skin irritation for sensitive family members. Less fur means less irritation.

Pelo works on virtually any fabric surface: couches, beds, car seats, clothing, curtains, carpets, and more. The bristles are gentle enough for delicate fabrics but powerful enough to remove deeply embedded pet hair.

Pelo is 100% reusable and washable. No refills, no sticky sheets, no replacement parts, no waste. Simply peel away collected hair and your brush is ready for the next use. Buy once, use forever.

Yes! Pelo works on short, medium, and long fur. It has been tested and proven effective on all breeds of dogs and cats, from Labradors and Golden Retrievers to Persian cats and everything in between.

Absolutely. Pelo compact design fits easily in your bag, purse, or car compartment. Many customers keep one at home and one in their bag for quick touch-ups before work or events.

We offer a hassle-free 30-day money-back guarantee. If you are not completely satisfied with your Pelo purchase, contact our support team and we will process your refund, no questions asked.

You can reach our team anytime at support@pelobrush.com. We respond to all emails within 24 hours. You can also use the contact form on our Contact page.